Personal information includes any information or opinion, about an identified individual or an individual who can be reasonably identified from their information.
As part of building our relationship and understanding of you and your personal circumstances to provide you personalised advice, we need to collect personal information. The personal information we are likely to collect, and hold includes:
The information that we seek to collect about you will depend on the products or services that we provide.
When we communicate with you via telephone services (landline or mobile), in electronic format, email, through our Client Portal, digitally or via social media platforms, we may keep records of your communication with us, acknowledgements, signatures (including digital), video and or audio through audio and/or video conferencing platform recordings (where you verbally consent).
If you apply for insurance, we may collect information about what is being insured, the beneficiaries along with your health and financial situation, depending on the type of insurance.
Where we arrange finance or credit on your behalf, in addition we may ask for information about your finance needs, in history borrowing capacity, council rate notices, contracts of sale and property insurance.
Throughout the life of your product or service, we may collect and hold additional personal information about you. This could include transaction information or making a record of queries or complaints you make and, if you make an insurance claim, collecting additional information to assess the claim.
The collection of sensitive information is restricted by the Privacy Act. This includes information about your religion, racial or ethnic origin, political opinions, criminal record and sexual orientation. It also includes health information and biometric information.
Generally, we only collect this sort of information if it is necessary to provide you with a specific product or service and you have consented to that collection. For example, we may collect health information about you to process a claim under an insurance policy or collect voice biometric information to verify your identity or authorise transactions.
When we communicate with you in electronic format, via email, our client portal, social media platforms, we may keep records of your communication with us. These records may extend to acknowledgements, signatures (including digital), video and audio through video conferencing platform recordings (obtained with your separate consent).
You have the right to remain anonymous and or not to provide us with any or all of your personal information. However, we specialise in providing personal financial advice and developing strategies that consider your personal circumstances, objectives and needs. Where we do not have the necessary information to ensure our advice is in your best interests, for example if it is inaccurate or incomplete, we may not be able to provide you with advice and or services and the advice may not be appropriate given you full needs and circumstances.
Where you provide limited information, we will make you aware of any limitations or risks we can identify given any limited advice we may provide.
We collect, use, hold, and disclose personal information to provide you with products and services . This includes:
We may also use your information to comply with legislative or regulatory requirements in any jurisdiction, prevent fraud, crime or other activity that may cause harm in relation to our products or services and to help us run our business.
We may also use your information to internally help us improve our services with you.
We are required or authorised to collect:
We have implemented security measures on all computers, programs and mobile devices accessing our IT systems and data backups. We have controlled access to our principal place of business, secure paper files, provide employee training and clauses in employee and contractor agreements regarding confidentiality and destroying and de-identifying data when it is no longer required or inadvertently provided by a third party.
Unfortunately, the transmission and storage of any data, including your personal information, over the internet or within cloud-based storage systems may not be completely secure. Whilst we will endeavour to protect your personal information, it is possible that third parties, outside our control, may be able to access, obtain or intercept transmissions or private communications without our knowledge or consent. As a result, we cannot ensure the security of data, and any transmissions or electronic communications between us knowing this risk. Just as we take reasonable steps to secure all computing devices used in connection with our website, software, system and services, we recommend you do the same and ensure any internet accessible storage or portable devices, such as your mobile phone are secure.
If you have reason to believe that your interaction with us is no longer secure, for example, if you fear the security of any account, please change your passwords and contact us immediately.
The Privacy Act includes a Notifiable Data Breaches (NDB) scheme, which requires us to notify you and the Office of the Australian Information Commissioner (OAIC) of certain breaches likely to cause harm and recommend steps you can take to limit the impacts of a breach (for example, a password change).
If we believe there has been a data breach that impacts your personal information and creates a likely risk of serious harm, we will notify you and the OAIC as soon as practicable and keep in close contact with you about the nature of the breach, the steps we are taking and what you can do to reduce the impacts to your privacy.
We may store your information in cloud or other types of networked or electronic systems. Electronic or networked systems can be accessed from various countries via an internet connection, so it’s not always practicable to know in which country your personal information may be held.
We use administrative services based the Philippines. This team is directly trained and managed by us. They assist our local team in the provision of administrative services and this team have access to most of systems detailed below.
We may disclose your personal information overseas. We engage the services of these providers, who may be based both in Australia and or overseas. Some of these providers may have all or part of their operations overseas, store data overseas, access services overseas or utilise third parties who are overseas.
Overseas organisations may be required to disclose information we share with them under a foreign law.
We may use your personal information to offer you products and services we believe may interest you. We may send you direct marketing communications such as offers, updates, events, articles or newsletters. We will always give you the option of electing not to receive any of these communications in the future by notifying us or unsubscribing at any time.
We will collect information from you electronically, for instance through internet browsing, mobile or tablet applications, or using our client portal.
Each time you visit our website, we collect information about your use of the website, which may include the following:
We use technology called cookies when you visit our site. Cookies are small pieces of information stored on your hard drive or in memory. They can record information about your visit to the site, allowing it to remember you the next time you visit and provide a more meaningful experience.
One of the reasons for using cookies is to offer you increased security. The cookies we send to your computer cannot read your hard drive, obtain any information from your browser or command your computer to perform any action. They are designed so that they cannot be sent or retrieved by any another website.
We won’t ask you to supply personal information publicly over Facebook, Twitter, or any other social media platforms that we use. Sometimes we may invite you to send your details to us via private messaging, for example, to answer a question. You may also be invited to share your personal information through secure channels to participate in other activities, such as competitions.
You can request access to the personal information we hold about you. You can also ask for corrections to be made. To do so, please contact us.
There is no fee payable for updating or correcting your personal information. Should you request access to your personal information, a reasonable cost may apply. This cost may apply to the time it takes to locate, compile and supply the information to you.
There are some circumstances in which we are not required to give you access to your personal information. If we refuse to give you access to or to correct your personal information we will give you a notice explaining our reasons, except where it would be unreasonable to do so.
If we refuse your request to access or correct your personal information, we will also provide you with information on how you can complain about the refusal.
We will keep your personal information for as long as you continue to be client of the FLP Financial.
We also generally retain your personal information for at least seven years after you stop being a client. This is a legal requirement that allows us to demonstrate we have complied with relevant financial service laws and respond to any questions or complaints.
If you are a resident of or a business ‘established’ in a country that is a member of the European Union Economic Area (the EU and Norway, Lichtenstein and Iceland), you are entitled to additional protections provided by the GDPR, other than the protections already afforded to you under the Privacy Act.
In certain circumstances, this may include, but is not limited to, the right to:
By asking us to assist with your financial needs, you consent to the collection and use of your personal information you have provided us with for the purposes described in this policy.